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Privacy Policy
This Privacy Policy explains how TF3 Trifecta Solutions Pty Ltd collects, uses, holds, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Our Commitment to Privacy
TF3 Trifecta Solutions Pty Ltd ("TF3", "we", "us", "our") is committed to protecting the privacy of individuals. This policy applies to all TF3 products, services, and platforms, including our website at tf3.com.au, our AI-powered tools suite, and our Sage AI assistant. By using our website or services, you consent to the practices described in this policy.
2. What Personal Information We Collect
- Contact information: Name, email address, phone number, business name
- Inquiry and communication data: Messages submitted via contact forms, email, or our Sage AI assistant
- Usage and analytics data: IP addresses, browser type, pages visited, time on page
- Account and client data: Service preferences, billing information
- AI interaction data: Prompts and responses submitted through our AI-powered tools
- Business information: ABN, company name, industry, provided in connection with service delivery
3. How We Collect Personal Information
We collect personal information directly from you when you complete forms, use our tools, contact us, or engage our services. We also collect information through cookies and analytics tools when you visit tf3.com.au, and from third parties such as referral partners with your consent.
4. Why We Collect Personal Information
We collect personal information to provide and improve our services, respond to inquiries, deliver AI-generated reports and tools, manage client relationships, send relevant communications (with your consent), comply with legal obligations, and operate and improve our platforms. We will not use your personal information for any purpose beyond the primary purpose without your consent.
5. Storage and Security
All personal data is stored on Australian-region cloud servers. We use HTTPS/TLS encrypted transmission, rate limiting, access controls, and restrict internal access on a need-to-know basis.
6. Disclosure of Personal Information
We may disclose your personal information to service providers and subcontractors, our AI processing partners (see Section 7), professional advisors, and regulators where required by law. We do not sell, trade, or rent your personal information to third parties.
7. AI Processing and the Claude API
Our AI tools and Sage assistant are powered by the Claude API (Anthropic, Inc., United States). Content submitted through AI tools may be processed by Anthropic's systems — this constitutes a cross-border disclosure under APP 8. Do not submit sensitive personal information or confidential client data through our AI tools.
Our Agent Room operates 21 AI agents as part of TF3's internal operations. Client intake data processed through these agents is handled in accordance with our data minimisation obligations. Anthropic's privacy policy: anthropic.com/privacy
8. Hector AI Chat Assistant
Our website includes Hector, a customer-facing AI chat assistant. We do not retain your conversation with Hector on our servers, and we do not log its contents. The conversation is held only in your own browser for the duration of your visit, and is discarded when you close the tab. To generate each reply, the messages you send are transmitted to our AI provider, Anthropic, which receives and retains API inputs under its own terms — the cross-border processing disclosure in Section 7 applies, and Anthropic's privacy policy is linked in Section 7. We do not use Hector conversations to identify individuals without consent. Because Hector is a general assistant rather than a secure intake channel, please do not enter sensitive personal information, payment details or health information into the chat; use our contact form for anything you would rather we held on record.
9. Cookies and Analytics
Our website uses cookies and Google Analytics (GA4) to improve your experience and analyse site usage. Analytics cookies only load after you provide consent via our cookie banner. You may disable cookies through your browser settings.
10. Accessing and Correcting Your Information
You have the right to request access to and correction of personal information we hold. Contact us at [email protected]. We will respond within 30 days.
11. Complaints
Contact us at [email protected] with subject line "Privacy Complaint". We acknowledge within 5 business days and aim to resolve within 30 days. If unsatisfied, contact the OAIC at 1300 363 992.
12. Notifiable Data Breaches
TF3 complies with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If an eligible data breach occurs we will contain it, notify affected individuals as soon as practicable, and notify the OAIC.
13. Contact Us
TF3 Trifecta Solutions Pty Ltd
Suite 22, Level 1, 797 Plenty Road, South Morang VIC 3752, Australia
[email protected] · +61 468 920 821 · tf3.com.au